Did you use the right e-mail address?
Take care you enter your e-mail address correctly, as your password is linked to the e-mail address you gave when registering.
Did you enter your password correctly?
Passwords are case-sensitive, so it is important to copy your password precisely from the e-mail we sent you. We would advise you to copy it, from the first to the last character, from the e-mail. Check that you are not accidentally including a space.
Does your browser support cookies?
For you to log in successfully, for example to take an on-line test, your browser needs to support cookies. To change this setting in Internet Explorer, proceed as follows:
- Go to the menu [Tools]>[Internet Options]
- Click the [Privacy] tab, then the [Advanced] button.
- Tick the box ‘Override automatic cookie handling'.
- Set ‘First-party Cookies' to ‘Accept'.
- Set ‘Third-party Cookies' to ‘Accept'.
The log-in procedure should work correctly now. You can just change this setting for the duration of the test, if you wish, and change it back again afterwards.
Do you have a firewall installed?
If your computer or network has a firewall installed and your system is set to a particularly high security level it may not accept all cookies. In this case you will not be able to take the test on-line.
Still having problems?
If you have a problem not listed above or are still unable to gain access, please call us on 020-525 4637.